the realization that you get what you pay for can lead to a real palm-to-face kind of moment.  on the flip side, it can be a blessing knowing you don’t have to worry or deal with inconveniences..

finding out that corners were cut takes time to rear it’s ugly head.  and by the time it does…..you’ve already paid in full.

this is especially true with maintenance contracts.

imagine this:  you receive the requested bids and decide to go with the lowest bidder because ‘wow, that’s how much i can save on a maintenance contract?’.

but do you know why it’s so low?

there’s a really dangerous trend out there of bidding a job to get the work, not  to do the work properly.   make no mistake, though, you’re going to pay.  many times it’s through add-ons….things you thought were in the contract but, upon request, find out they’re not.

the biggest slap in the face we’ve witnessed first hand is when we’ve had to point out to potential clients what will have to be fixed to make right what the previous company didn’t maintain….for years.  we say something along the lines of ‘it looks like you didn’t get fall pre-emergent, so we’ll need to do x,y,z, to fix that…do you want us to include that in the contract?’  that’s usually followed with a ‘what do you mean, they were supposed to be treating that!” {for years}

now you have a whole new problem….a costly one.  in fact, one that you already paid for.

look,  there are some really honest people out there…we happen to be some of them…and i don’t want to taint your view of this industry as one that charges for one thing, but delivers another.  i do want to point out that there is a right and wrong way to do things in every industry and honesty plays a big part of that.  just have eyes wide open, read the fine print and ask a lot of questions.

remember:  integrity is free.

helpful tips:

*an honest company is going to have an honest answer for why you are seeing what you are seeing, good and bad…even if it means they have to eat a little crow and admit, for example, the recent rain has them way behind.  honest companies have reasons, not excuses….and they make it right.

*you shouldn’t have to be regularly asking your company to do their job….that’s exactly why you hired them, so you wouldn’t have to keep up with it.

*ask questions, be specific:  ‘how many chemical applications are included?’ or ‘i don’t see on the proposed contract how much mulch do you put down each time.’ or ‘is irrigation maintenance included in the contract?’